- Since our rentals are first come-first serve. We promise to work quickly with you on creating a quote you feel comfortable booking. Inquire at hello@aerieeventsco.com to see if your rental date is available.
- To reserve your dream rentals, we require a signed contract and a 50% non-refundable retainer which is the price you see at checkout. Rentals must be paid 2 days before the event delivery date and an invoice will be sent to you a week prior.
- Afterwards, we can of course still make minor adjustments and additions to the quote depending on availability.
- Balloon styling & Event rentals: We require a rental or service minimum of $550 before delivery charges for cities within 30 miles round trip radius of San Jacinto, CA for full event set-ups (balloons + event rentals).
- Just EVENT RENTALS: We require a rental or service minimum of $275 delivery included for cities within 15 miles round trip radius of San Jacinto, CA.
- For cities outside of a 30 mile round trip radius, we require a $550+ minimum rental requirement before delivery charges -- this applies for balloon styling + event rentals.
Frequently Asked Questions
- • We do! Delivery fees are based on the distance and or/ rented amount of items. The delivery fee has a starting base fee of $65 up to 20 miles (drop off and pick up combined). If beyond 25 miles round trip, delivery rates will be $2.95 per mile.
- If beyond 60 miles round trip, the Base Fee if $325.00
- Delivery Hours are between 8am-4pm. *Hours prior or post the hours listed will incur an additional fee.
2. Do you have delivery fees?
- Our pieces require special handling as most are handmade or vintage. Some of our inventory is available for pickup. Please inquire to confirm if the pieces you are interested are able to be picked up hello@aerieeventsco.com
3. Am I able to pick up the rentals my self?
- Each of our inventory items are built in-house or vintage and most are made of more fragile materials like wicker or wood. We put a lot of trust in our customers to take care of items while they are in their hands, but of course, accidents do happen. If an item is damaged, broken, stained, etc. while in your care, please make us aware of this as soon as you can. Upon inspection of the item(s), Aerie Events Co. will make an informed decision on any damage/replacement fee(s) that will be applied to your remaining balance.
4. Ooops! An item I rented was damged while in my care. What now?
- We offer full weekend rentals with pick-up being either during Thursday or Friday warehouse time and drop-off being during our Sunday warehouse time. Our prices reflect the rental amount for the entire weekend, not per day.
- PICK UP:
THURSDAY 5:30 PM -7:30 PM ORFRIDAY 1:00 PM – 3:00 PMSUNDAY 11:00 AM – 1:00 PMMONDAY 1:15 PM – 3:15 PM- ** days remain the same for drop off, but time frames are subject to change**
- Late arrivals or no-shows will result in an automatic $85 late fee.
5. How does your pick-up rental process work?
- Yes! Large items, such as backdrops, umbrellas, and 6' children’s tables, require a pickup truck to transport. Without proper transportation, items will not be released and the customer is still responsible for the full amount of the rental order. If you have any questions or concerns with transportation, please do not hesitate to email us via the contact form on our website.
6. Are there vehicle requierments regarding transporting my items?
- We are located in San Jacinto, CA 92582
- Our address for pick-up is provided upon collected deposit and signed formal agreement.
7. Where are you located?
- Send us a message through our Contact page and we'll get back to you within 24-48 business hours.